Our mission is to provide a platform for support and exchange between people and businesses. In order to provide this exchange platform, we need to collect and process some of your information.
We are committed to protecting and respecting your privacy, and we wrote this policy to help you understand what information we collect, how we use it and what choices you have about it. We welcome questions and comments on this policy – they should be directed to firstname.lastname@example.org.
We also recommend you take a look at our Terms and Conditions (for Business Membership & Individual Membership depending on whether you signed up on behalf of a business/organisation, or as an individual). These cover all aspects of your Echo membership, including your use of the Echo web platform and any exchanges you may carry out with other Echo members.
We collect information in a number of different ways, including;
Information that you voluntarily submit when you sign up to and use Echo, including:
Technical information when you use the website, including:
Other information you may voluntarily provide, for example:
Echo is operated by Civic Ltd. Civic Ltd is is a company registered in the UK (company number 10861766), and operates on an entirely not-for-profit basis. We will never use your data and information commercially, nor will we sell it or share it with third parties.
We use information held about you for three primary purposes: (1) To provide, improve and develop the Echo platform and services. (2) To create and maintain a trusted and safer environment. (3) To provide you with information and communications directly related to your membership of Echo.
(1) To provide, improve and develop the Echo platform.
(2) To create and maintain a trusted and safer environment.
(3) To provide you with information and communications directly related to your membership of Echo.
Our goal is to give you simple and meaningful choices regarding your information. If you have a Echo account, many of the choices you have are built directly into your account. For example, you can:
You can also close your account at any time or receive support on editing or amending your account or updating your communication preferences by contacting email@example.com.
All information you provide to us is stored on our secure servers, and we use strict procedures and security features to keep your data safe and prevent unauthorised access.
Where we have given you (or where you have chosen) a password, which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
We do not disclose any information about identifiable individuals to third parties, but we may where necessary disclose some information in an aggregated format, where no individual can be identified.
There are a few exceptional circumstances in which we might need to disclose your personal information to third parties:
We keep your information only as long as we need it to provide Echo services to you and fulfil the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can’t identify you.
Echo is for use by people aged 18 and over, as set out in our terms and conditions. Therefore, we do not process any information belonging to or pertaining to children.
You have options in relation to the information that we have about you described below. To exercise these options, please contact us. As a member of Echo, you can:
For the purpose of the General Data Protection Regulation (2018), the data controller is Civic Ltd, Impact Hub Islington, 27 Dingley Place, London, EC1V 8BR (Company No. 10861766).
Civic Ltd is registered with the Information Commissioner’s Office (Reg no. A8616446).
Last updated: March 2020